FAQ

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Where is the serial number located on my product?

Where can I purchase a new TCL remote control?

Which universal remote controls are compatible with TCL TVs?

What is the password for resetting a TV locked in parent mode?

How do you connect wireless headphones without switching off the TV’s sound?

May I connect an external hard drive to my TV?

What type of USB key can I connect to my TV?

I cannot read films using the TV’s USB port.

My TV switches itself off after 4 hours.

# Product Performance

What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?

Why is there is a time lag between the sounds and images on my TV?

# Picture Quality/Sound Quality

I have some questions about Personal data protection policy.

How to activate Amazon Alexa?

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